Shipping Policy & Return Policy

Thank you for shopping with Myra. We are committed to delivering high-quality sublimation printers, raw materials, and printing-related products safely and efficiently. Please read our Shipping & Return Policy carefully before placing your order.

1. Shipping Policy

1.1 Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Bulk orders or printer shipments may require additional processing time.

  • Orders are not processed on Sundays or public holidays.

1.2 Shipping Charges

  • Shipping charges are calculated based on product weight, size, and delivery location.

  • Shipping fees (if applicable) will be displayed at checkout.

  • Free shipping offers (if available) will be clearly mentioned on the website.

1.3 Delivery Timeline

Estimated delivery time:

  • Within Madhya Pradesh: 2–4 business days

  • Other States in India: 3–7 business days

  • Remote Locations: May take longer depending on courier availability

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

1.4 Shipping Partners

We use trusted courier and logistics partners to ensure safe delivery of:

  • Sublimation printers

  • Heat press machines

  • Sublimation inks and consumables

  • Sublimation blanks and accessories

1.5 Damage During Transit

Customers must:

  • Inspect the package at the time of delivery.

  • Record an unboxing video for printers or high-value items.

  • Report any damage within 24 hours of delivery.

Claims without proper proof may not be accepted.

2. Return Policy

Due to the technical nature of sublimation products, returns are accepted only under specific conditions.

2.1 Eligible Returns

Returns are accepted only if:

  • The product is damaged during transit.

  • The wrong item was delivered.

  • The product has a manufacturing defect.

Return requests must be made within 7 days of delivery.

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Used printers or machines

  • Opened inks or consumables

  • Custom or bulk orders

  • Clearance or discounted items

  • Products damaged due to improper use

2.3 Return Conditions

To be eligible for return:

  • Product must be unused.

  • Must be in original packaging.

  • All accessories, manuals, and parts must be included.

  • Proof of purchase must be provided.

2.4 Return Approval Process

  1. Contact us with order details and issue description.

  2. Share images/videos (mandatory for damage claims).

  3. Our team will review and approve/reject the request.

  4. If approved, return instructions will be provided.

Do not ship products back without approval.

3. Refund Policy

If a return is approved:

  • Refunds will be processed within 7–14 business days after inspection.

  • Refunds will be credited to the original payment method.

  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer exchange only in cases of:

  • Manufacturing defect

  • Wrong product delivery

Exchanges are subject to stock availability.

5. Warranty (Printers & Machines)

  • Printers and machines may carry manufacturer warranty (as specified).

  • Warranty does not cover:

    • Electrical damage due to voltage fluctuation

    • Use of non-recommended inks

    • Physical damage

    • Improper installation or handling

Customers must follow proper sublimation usage guidelines.

6. Contact Us

For shipping or return-related inquiries:

Myra
📧 Email: myra14sublimation@gmail.com
📞 Phone: +91-78797 51014
📍 Address: Shop No. E 232-33, 3rd Floor, Raj Plaza, Sanyogita Ganj, Chhawni, Indore, Madhya Pradesh 452001, India